Last updated: June 2026 · Effective: June 2026
🤝 We want every Bandhu experience to feel worth it. If something went wrong on our end, we will make it right. This policy explains exactly when and how refunds work.
Bandhu subscriptions are annual digital services. Because the service is delivered immediately upon activation — and because we are a small, human-powered operation — we follow a fair but clear refund policy. We are always reachable at suno@bandhu.online and will respond within 2 working days.
Bandhu offers three annual plans — Basic (₹399), Plus (₹599), and Premium (₹1299).
| Situation | Refund | Conditions |
|---|---|---|
| Technical failure — payment debited but plan not activated | ✓ Full refund | Raise within 7 days |
| Duplicate payment — charged twice for same plan | ✓ Full refund of extra charge | Raise within 7 days |
| Cancelled within 24 hours of purchase — no messages sent | ✓ Full refund | No service used |
| Cancelled after 24 hours — some service used | ✗ No refund | Service already delivered |
| Unhappy with replies — quality concern | Case by case | Email us, we'll review |
| Change of mind after 24 hours | ✗ No refund | Plan already active |
✓ 24-hour cooling off period — if you change your mind within 24 hours of purchase and have not sent any messages, we will refund you in full. No questions asked.
| Situation | Refund | Conditions |
|---|---|---|
| Call cancelled by Bandhu | ✓ Full refund or reschedule | We will contact you |
| Call disconnected due to our technical issue | ✓ Free replacement call | Report within 24 hrs |
| Cancelled by user 12+ hours before call | ✓ Full refund | Via original payment method |
| Cancelled by user 2–12 hours before call | 50% refund | Slot may not be fillable |
| Cancelled by user less than 2 hours before call | ✗ No refund | Slot reserved and prepared |
| User no-show — did not join the call | ✗ No refund | Time was reserved |
| Disconnection due to user's internet/device issue | ✗ No refund | Beyond our control |
⚠️ If you are running late for a call — please WhatsApp us at +91 8750770926 immediately. We will wait up to 5 minutes and try to accommodate you where possible.
The Bandhu Premium plan includes unlimited calls subject to a fair use limit of 8 calls per month. If you feel this limit is affecting your experience unreasonably, please contact us — we will review on a case by case basis. No refund is provided solely on the basis of the fair use limit being applied.
To request a refund, email us at suno@bandhu.online with:
We will respond within 2 working days. Approved refunds are processed within 5–7 working days to your original payment method (UPI / bank account / card).
All refunds are returned to the original payment method used at the time of purchase:
Bandhu does not issue refunds in cash or via any alternative payment method.
If you are not satisfied with our refund decision, you may escalate by emailing suno@bandhu.online with the subject line "Refund Dispute". We will escalate to a senior review within 3 working days.
All disputes are governed by the laws of India and subject to the jurisdiction of Indian courts.
For any refund-related queries:
📧 suno@bandhu.online
📱 WhatsApp: +91 8750770926
🌐 bandhu.online
We are a small team and genuinely care about every person who reaches out to us. If something didn't feel right — please tell us. We want to make it right.