Our approach
Bandhu plans are annual and paid upfront. We understand that you may want to reconsider after purchasing. Our refund policy is simple: you pay for what you actually used, and the rest comes back to you — as long as you request within 7 days of purchase.
Refund scenarios
Usage deduction rates
If you have used the service partially, the following pay-per-use rates are deducted from your refund:
You purchased Bandhu Plus (₹599). You sent 1 message and booked 1 × 15-min call. Deductions: ₹49 + ₹149 = ₹198. Refund: ₹401 to your original payment method.
How to request a refund
Email us at suno@bandhu.online within 7 days of your purchase with:
1. Your UPI Transaction ID (used during payment)
2. Your member key (e.g. BND-PLUS-8472)
3. Reason for refund (optional but helpful)
We will process your refund within 7 working days to your original UPI account.
Refunds are processed manually and credited to the same UPI ID used for payment. We do not offer refunds to a different account. Payment gateway charges (if any) are non-refundable.
Non-refundable situations
Refunds will not be issued if:
• More than 7 days have passed since purchase
• More than 3 messages have been sent
• The member key has been shared with or used by another person
• The account was suspended due to violation of our Terms of Service
• The refund request cannot be verified against our records
Plan renewals
Bandhu plans are annual and do not auto-renew. Your key simply expires on the date shown. There are no hidden charges or automatic deductions. You choose to renew if and when you want to.
Questions about a refund?
We're here to help. Email us and we'll respond within 24 hours.
Email suno@bandhu.online